Privacy Policy

This Privacy Policy tells you what to expect us to do with your personal information.

Your Privacy Matters

We respect and protect our clients’ privacy as a core part of our business values. Any personal information shared with us is handled with care, confidentiality, and integrity. We collect only what is necessary to provide our services and take appropriate measures to safeguard all data from unauthorized access or use.

Table of Contents

• Contact details
• What information we collect, use, and why
• Lawful basis and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact Details

Email: info@stelasecurity.co.uk

What Information we Collect, Use, and Why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details
• Purchase or service history

Lawful Basis and Data Protection Rights

Under UK Data Protection Law, we must have a 'Lawful Basis' for collecting and using your personal information. There is a list of possible lawful basis in the UK GDPR. You can find out more about lawful basis on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Right of access – You have the right to request access to the personal data we hold about you and information on how it is processed, subject to legal exemptions. Read more about the right of access.
• Right to rectification – You have the right to request correction of inaccurate or incomplete personal data. Read more about the right to rectification.
• Right to erasure – You have the right to request the deletion of your personal data in certain circumstances. Read more about the right to erasure.
• Right to restrict processing – You have the right to request that we restrict the processing of your personal data in certain circumstances. Read more about the right to restriction of processing.
• Right to object – You have the right to object to the processing of your personal data in certain circumstances. Read more about the right to object to processing.
• Right to data portability – You have the right to request that your personal data be transferred to you or to another controller, where applicable. Read more about the right to data portability.
• Right to withdraw consent – Where processing is based on consent, you have the right to withdraw that consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our Lawful Basis for the Collection and use of your Data

Our lawful basis for collecting or using personal information to Provide and Improve Products and Services for Clients are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • We gather personal information in order to be able to respond to any requests for our consultancy services. This information would also be used in the formatting of contracts and subsequent customer satisfaction enquiries.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful basis for collecting or using personal information for the Operation of Client or Customer Accounts are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • We gather personal information in order to be able to respond to any requests for our consultancy services. This information would also be used in the formatting of contracts and subsequent customer satisfaction enquiries.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get Personal Information from

• Directly from you

How Long we Keep Information

Records are retained for no more than three (3) years as part of normal business operations. Records may be deleted earlier if they are no longer required for operational, legal, or business purposes.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we Share Information with

Others we share personal information with

• Third parties:
  • Depending on the contract, we may share information with approved third party contractors.

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated – 03/01/26